AppSecInc Support Central
Actively licensed customers get access to Support Central, a secure 24/7 portal to the latest support information. Login to the Customer Support Portal here.
- Manage your support cases. Open cases and check the progress of current incidents online for faster, more efficient problem resolution.
- Download the latest software updates. From TeamSHATTER knowledgebase releases to full product updates to activity monitoring sensors, keep your software current with the latest software revisions.
- Search our extensive knowledge base articles to help resolve your all your issues. New and updated knowledgebase documents are published every day.
- Stay up-to-date with all our helpful product user guides, and read through some of our technical documents - all of which are published in PDF format.
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Technical support is available 24 hours / 7 days a week.
For technical support on any AppSecInc product solution during an evaluation, please call our support staff any time during the hours of 9am - 9pm EST Monday through Friday:
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U.S. Federal customers can access technical support by calling the exclusive U.S. Federal Support telephone number (1-212-912-4139) for assistance with any support issues. This exclusive telephone number is for use by our U.S. Federal customers only, and you will interact with experienced technical support engineers with U.S. citizenship, located on U.S. soil.
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